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General conditions of sale

These terms and conditions of sale govern all relations between the company SILICES POUR TOUS, based in 44 rue de la Butte aux Cailles 75013 Paris, registered with the RCS Paris number 790 091 425 – VAT: FR 38 790091425, and its customers.
E-mail address : silicespourtous@gmail.com
Phone number: +33 (0) 1 45 65 41 45


Synthetic Surfaces For All is an e-commerce website specialized in online selling performance products for equestrian surfaces. Synthetic Surfaces For All sells its products exclusively via its Website SyntheticSurfacesForAll.com (also accessible via the website SilicesPourTous.fr). The Website is accessible by the Customer round the clock, 7 days a week and all the year except in cases of maintenance.

1. Object

The General Conditions of Sale are intended to describe the online selling arrangements for goods and services between Synthetic Surfaces For All and the Customer. They represent all the obligations and rights of the Parties. The customer has the option to save and / or print them.

The acquisition of a good or service through this website implies acceptance by the Customer of these terms and general conditions of sale. These General Conditions of Sale shall prevail over any other general or special conditions not specifically approved by Synthetic Surfaces For All. Synthetic Surfaces For All reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the Customer.

The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to color.

2. Product specifications and prices

2.1 Consultation on products specifications and services

Synthetic Surfaces For All presents on its website products and services and their detailed descriptions allowing the Customer to know before taking command of their essential specifications.

The customer acknowledges, at the time of ordering, special conditions of sale stated on display (name, price, weight, quantity, color, features, products, cost of benefits and limitation of certain categories of products) and expressly accept them without reservation.

2.2 Products availability / validity of the offer

The offers of products and prices on the Site are valid until they are visible and available on the Site. A become unavailable product is indicated as such.

Nevertheless, it is clear that simply adding a product to the cart is not worth confirming the order. In other words, the product may become unavailable between the time you add in the basket and the validation of the order by the Customer.

Synthetic Surfaces For All will use its reasonable efforts to ensure the availability of the entire range of products and services.

2.3 Prices

Product prices on the Site are quoted in Euros excluding taxes (VAT). When checking the order, prices are given in Euros (including VAT for France) and integrate order processing, transportation and delivery if they occur in the geographical areas set out below.

Product prices do not include communication charges associated with the use of the Website.

Prices are subject to French VAT and any change to the rate of VAT will be reflected in the price of products and services on the Site, on the date stipulated by the decree of application relating thereto.

2.4 Geographical area

The online sale of products presented on the site is for buyers based in Germany, Belgium, France, Liechtenstein, Luxembourg, Netherlands, United Kingdom (UK), Switzerland, Austria, Croatia, Denmark, Spain, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Algeria, Bulgaria, Estonia, Finland, Greece, Ireland, Israel, Jordan, Lebanon, Lithuania, Latvia, Morocco, Norway, Romania, Sweden, Serbia, Turkey, Tunisia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Ukraine, Russia, Uzbekistan, Canada, Colombia, Costa Rica, United States (USA), Guatemala, Honduras, Mexico, Panama, Dominican Republic, El Salvador, Venezuela, South Africa, Argentina, Bolivia, Botswana , Brazil, Chile, Ecuador, Namibia, Paraguay, Peru, Uruguay, Zimbabwe, Saudi Arabia, Bahrain, United Arab Emirates, Kuwait, Oman, Qatar, Australia, Brunei, China, South Korea, Hong Kong, India, Japan, Indonesia , Malaysia, New Zealand, Philippines, Taiwan, Thailand, Singapore.

3. Order

3.1 ” My Account”

3.1.1 Account creation

To make purchases on the Website, the Customer must first proceed to the creation of an account or checkout as a guest.

To create an account, the Customer must inform the one hand, their email address and a password. These elements are confidential. Customer will be responsible for the consequences of using their account, up disabling it.

On the other hand, information is requested from the client to continue its registration (name, surname, email address, shipping address, billing address). The Customer agrees to provide true and sincere information and inform Synthetic Surfaces For All is any change in them. A summary of the information is presented to the customer and an e-mail containing information sent to it.

This information is necessary for the management of orders and the business relationship between Synthetic Surfaces For All and the Customer. Therefore, the failure to provide the information requested was to lose creating an account.

Synthetic Surfaces For All can not be held responsible for any data entry errors and the consequences that would follow such a delay and / or a delivery error. In this context, all costs incurred for the return of the order will be entirely borne by the Customer.

3.1.2 Use of Account

The customer has the opportunity to follow his orders on the Website in the “My Account”.

The transaction history between Synthetic Surfaces For All and the Customer is available at any time on the Website in the “My Account”. Customer will have access to his purchase history. The history is kept for 6 months on the Site.

3.2. Validation of the order by the Customer

Customer who wishes to buy a product must:

• complete the identification sheet on which show all the data requested;
• complete the online order form giving all the references of selected products or services;
• Validate the order after reviewing it;
• Make payment as provided;
• Confirm the order and payment.

The Customer confirms the order by a “click” on the “Checkout” icon. Any uncommitted order can not be honored. Thus, simply add a product in the basket is not worth confirming the order.

Synthetic Surfaces For All recommends the Customer to keep track of data on its order on paper or on a reliable IT support.

3.3. Order confirmation by Synthetic Surfaces For All

Synthetic Surfaces For All confirms the inclusion of the Customer’s order by sending a first automatic email. The sale will be concluded only after the confirmation of the order by Synthetic Surfaces For All by sending a second automated email containing all the information that the Customer has communicated including:

• the essential specifications of the product ordered,

• indication of prices include VAT,

• if applicable, any difficulties or reservations to the order placed.

The order confirmation implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All the supplied data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.

Synthetic Surfaces For All reserves the right not to confirm the order, especially in case of payment authorization refusal by agencies officially accredited or in the event of non-payment of a previous delivery or payment dispute during administration, in case of problems with the order received, in case of incomplete order, predictably problem with the supply of the product or in the presence of a withdrawal of proceedings concerning one or more of the products ordered. Synthetic Surfaces For All will inform the Customer by email.

The absence of confirmation by Synthetic Surfaces For All within this period can not be interpreted as confirming and accepting the order.

4. Payment

4.1. Description of means of payment

4.1.1 Wire transfer

Synthetic Surfaces For All accept payment by bank transfer. Payment by bank transfer is carried out by sending the SILICES POUR TOUS bank details to the Customer by email. The payment of the order will be at the time of receipt of the transfer by Synthetic Surfaces For All.

4.2 Payment default

The Customer warrants to Synthetic Surfaces For All the payment method used is valid and is not from a fraudulent operation.

In the case of an order that has not been fully resolved or partially by the Customer, Synthetic Surfaces For All is committed to inform the Customer by email and ask him to fix it.

A reply or solution within fifteen days, Synthetic Surfaces For All reserves the right to refuse such a delivery, to refuse to honor an order to cancel all pending orders or suspend the Customer’s account.

Additionally, Synthetic Surfaces For All is authorized to suspend any order or delivery in case of refusal to authorize payment by financial institutions.

4.4 Invoice

The invoice is issued for each shipment.

The customer has the option to download and / or print it and request a paper edition of the invoice to Customer Service.

5. Shipping

5.1. Generality

The products are delivered to the shipping address provided by the Customer during the order process. The Customer is committed to take delivery of the goods to the address indicated on the order form.

It is the Customer to verify the accuracy of the information entered before confirmation of the order. In case of error in the recipient’s details (including name, street number and name, postal code, city name, phone number or email address), Synthetic Surfaces For All can not be held responsible impossibility in which he could deliver the order.

The order is delivered at one time.

Reminder: Synthetic Surfaces For All reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute remain.

5.2 Terms of delivery

If the customer is unable to take receipt of the order, he will appoint to represent it, a third with a power and a photocopy of the identity card of that Client.

If delivery to a place where the Delivery Person does not have access to the premises, the Customer must take all necessary precautions to ensure that the Deliverer can give him the order and the Customer to the approved.

In case of damage during transport, the complaint must be made with the carrier within three days of delivery.

Synthetic Surfaces For All reserves the right not to proceed with an order from a customer who could not prove their delivery address on request from Customer Service or Delivery Man.

Upon presentation of the goods by the Delivery Person at the address indicated, Synthetic Surfaces For All has fulfilled his obligation to deliver. Synthetic Surfaces For All and disclaims any liability for loss or theft in the future.

5.3 Delivery time

The delivery date is chosen by the customer depending on delivery slots available.

Synthetic Surfaces For All will implement its best efforts to ensure the timely delivery of products ordered. In the event that these deadlines could not be held, the Customer will be automatically notified by any means such as in particular e-mail or phone.

In case of late delivery, Synthetic Surfaces For All suggest the customer to inform him the delay by contacting our Customer Service to arrange all of the best solution.

Delivery times are given for information only; if they exceed sixty days of the order, the sales contract may be terminated and the buyer paid.

6. Ownership and transfer of risks

It is agreed that the products to be delivered and invoiced to the Customer remain the property of Synthetic Surfaces For All until full payment of their price. Failure to pay may result in claims of products by Synthetic Surfaces For All. The above provisions do not preclude, after delivery, transfer to the Customer the risks of loss or damage to the products and the damage they could cause.

7. Right of withdrawal

7.1 The right of withdrawal

Article L121-20 of the Consumer Code states that every consumer has a period of seven days to exercise his right of withdrawal without any reasons or pay penalties.

7.2 The exercise of the right of withdrawal

Synthetic Surfaces For All recommends the Customer who wishes to exercise his right of withdrawal inform Customer Service. A return number of the product (s) concerned will be allocated to him. Customer will receive an email, which must be attached to the goods, with the notification of the return number and the address where the product must be returned.

7.3. Product Return Policy

The return of the product is made in their original packaging and in good condition, with all accessories. The Product is / will be in perfect condition for resale. Synthetic Surfaces For All recommends the Customer to indicate the invoice number to which the products relate and the return number on the merchandise. Returned products travel at the expense and risk of the Customer.

Any product damaged, incomplete, missing not be refunded or exchanged and will be shipped back to the customer.

7.4 Reimbursement

Upon exercise of the right of withdrawal, Synthetic Surfaces For All must refund to the Customer the amounts paid without penalty. Repayment is due within a maximum of thirty days from the date of dispatch of the product by the customer.

8. Warranty

Synthetic Surfaces For All is committed to deliver to the customer a product or service according to the request. To know the steps related to the After Sales Service, Customer may contact Customer Service Synthetic Surfaces For All. The customer receives the legal guarantee of conformity and hidden defects on the products sold.

9. Intellectual Property

Any deterioration and, in the absence of authorization, any reproduction, downloading, copying, modification, commercial use, total or partial, of the various elements of the Site (including editorial content and photos) are prohibited and exposes his or its perpetrators prosecuted. The General Conditions of Sale shall not, under any circumstances reproduction, modification, or commercial use of the different elements of the Site.

10. Liability

10.1 Generality

The detailed product sheet is the sole source contract. The products are constantly evolving, manufacturers may alter without notice the technical composition and characteristics of the reference products, which are given as an indication.

10.2 Operation and use of the Website

Synthetic Surfaces For All is bound by an obligation of means regarding the operation and continuity of the Site. Synthetic Surfaces For All will in no event be liable:

• access speeds to the Site from other websites, opening speeds and consultation pages of the Site, external slowdown, suspension or inaccessibility of service, fraudulent use by third of all the information provided on the Site.

• for facts due to a case of force majeure as defined in Article 11, breakdowns and technical problems concerning hardware, programs, Internet software that can, if necessary, result in suspension or termination of service.

• if the service offered by the Website is incompatible or has malfunctions with some software, configurations, operating systems or the Customer’s equipment.

Furthermore, Synthetic Surfaces For All reserves the right, without notice or compensation, to temporarily or permanently stop a service or set of services provided by him on the Site. Synthetic Surfaces For All will not be responsible for damages of any kind that may arise as a result.

11. Force majeure

Are deemed events of force majeure those unpredictable, uncontrollable and external render impossible absolutely, the execution of the sale agreement as provided.

All events of force majeure, defined by the regulations and case law are a cause for suspension or termination of obligations Synthetic Surfaces For All, if the event extends beyond a month. Synthetic Surfaces For All can not be held liable for breach of contract in case of occurrence of any of the above events.

12. Applicable law / Disputes / Claims

The General Conditions of Sale are subject to French law.

In case of disputes the Customer will conduct its claims with the Customer Service Synthetic Surfaces For All to seek an amicable solution. Failing amicable agreement between the Parties, the dispute shall be submitted to the competent courts of Paris.